Information
Find answers to commonly asked questions. We're here to help you understand our process, policies, and care instructions.
Frequently asked questions
What are the most common questions customers ask about your amigurumis or other handmade items?
Customers frequently ask:
How long does it take to receive my order?
It depends on the project, if it a custom item, it might take longer than one that is on stock. Usually, it takes about a week to complete an amigurumi and about 2 weeks for blankets on average.
Do you ship outside of the United States?
Yes, although shipping cost might be higher than in the United States.
Is there anything you cannot do?
Although, I am able to craft almost anything, licensed products such as Disney, Marvel, Pixar, among others are some items that I cannot sell even though I can make them. This is due to copyright and trademarks.
What are the typical shipping and return policies for your handmade items?
Shipping costs vary depending on the order, size, and location.
For returns, non-personalized items can be returned within 7 days of purchase for a full refund, only if the item/packing is damaged.
What are some things that make your process or products unique? What should customers know about how your items are made?
Each item is crafted with love and care, I never rush to complete an item to ensure high quality. We ensure that each piece is made as if it were for ourselves or a loved one.
What kind of care instructions or advice do you usually give to customers to help them keep their handmade items in good condition?
Amigurumis cannot be machine washed; if dirt is noted, use a damp cloth to gently remove it. Blankets, scarves, and hats can be washed in a machine using gentle cycle and should be air-dried. T-shirts can be machine washed and it is recommended to use low heat to dry. Irons should not be used over the decals unless it is covered with a thin towel.
Handmade happiness awaits!
Have more questions or need personalized assistance? Reach out to us! We're dedicated to providing you with exceptional handmade crafts and excellent customer service.